Privacy Policy

Who we are

This is the online home of Alja Slemenšek.
Our website address is: https://www.aljaslemensek.com.

What personal data we collect & why

Information Provided By You

We collect the following personal information on customers who have created orders with us.

— Full name
— Email address
— Contact telephone number
— Delivery address
— Billing address

This information is required to process payment and deliver your order to you and is provided by you to www.aljaslemensek.com when you place an order with us online or over the telephone.

Information Collected Automatically

We store some information automatically as you browse our site, such as the IP address of the device you are visiting with. This is for the purpose of security and gaining information on the way you use the website for market research etc.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Visitor comments may be checked through an automated spam detection service.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you complete one of our contact forms with personal information such as name, email address or company information, this information will only be used to contact you in relation to our products, services or any marketing content we offer.

Chat

On our website we invite you to get in contact with us via a prepared form and Chat module. Within the framework of the procedure of sending your inquiries via the contact or Pre-Chat form, reference is made to this data protection statement for obtaining your consent.

This website is using Tidio, a chat platform that connects users with the customer support of www.aljaslemensek.com. We are collecting email addresses / names / phone numbers only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy. We at www.aljaslemensek.com are not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use cookies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.) Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Email Communications

If you create an account with us, we will email you occasionally with information or queries about your registration, your subscription account or postings, reminders, follow-ups on products, warnings, or copyright requests. We also send a reminder if you have items in your cart, but did not check out yet.

If you do not want to receive e-mail from us, please visit the Email Preferences section of your User Profile and/or follow the instructions contained in the unwanted e-mail message. However, please note that in all cases you will continue to receive all system e-mails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from us.

If you make a purchase through our website, we might use your email address to build custom targeted audiences on Facebook or send targeted newsletters for marketing campaigns that will only be relevant to you. You will not receive unsolicited marketing emails from this third party partner, and we will not share your email address with anyone else without your prior consent. The emails lists we pass to Facebook will be hashed to turn your data into short encrypted messages that cannot be tampered with. Facebook does not collect nor store any email information on their servers.

If you do not want to receive marketing emails, please let us know and we will remove your information promptly. If you wish to opt-out from future advertising campaigns from us, please visit your Facebook account ads preferences.

Third Party Analytics & Advertising Partners

For the purpose of shaping our website in accordance with your needs, and of continuously optimising our websites we deploy the following tools.

Google Analytics

is a web analytics tool from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (Google).

Google Analytics is the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. Thanks to cookies, we track how long you spend on the site and the pages that you visit, so we can continue to produce engaging content. Traffic audiences may be created and linked with Google Ads, which is a service showing search ads on top of organic search results on Google.com. This means that we might adjust advertising bids or messages to your past browsing behaviour, if you happen to be looking for triggered search keywords.

Please click here for more information about this tool, the purpose of data processing and the Privacy Policy of the provider.

You can prevent the collection and processing of your personal data by Google by downloading and installing the browser add-on.

Google Ads

Our website uses re-marketing functions (Google Ads Remarketing, Google Ads User Lists, Google Dynamic Remarketing) of the online advertising programme Google Ads from Google Inc. (“Google”).

In this way we can offer users of our websites, when they use other websites within the Google Display Network (on Google itself, so-called “Google Ads” or other websites), advertisements that are tailored to their interests.

For this purpose, the interaction of the users of our website is analysed, so that after visiting our website the users can be shown targeted advertisements on other websites. To this end Google sets cookies to collect information on the user’s visit. This is done to enable clear identification of a web browser on a certain computer and not to identify a person. These cookies also link to your activity on all the devices you’ve previously signed in to with your Google account. This is done to coordinate the ads you see on the different devices and to measure the conversion results. Personal data is not stored.

You can disable the use of cookies by Google by clicking on the following link and downloading and installing the available plug-in. Here you can find more information about Google re-marketing and Google’s privacy statement.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter referred to as “reCAPTCHA”) on our websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.
Data processing is based on Art. 6 (1) (f) EU-GDPR. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.
For more information about Google reCAPTCHA and Google’s privacy policy, please visit following links:
https://www.google.com/intl/de/policies/privacy/
https://www.google.com/recaptcha/intro/v3.html

Facebook

Facebook Custom Audience and Facebook Pixel are tools from Facebook Ireland Ltd., Hanover Reach 5-7 Hanover Quay, Dublin 2, Ireland (Facebook).

Our website uses a “Facebook Pixel” from Facebook, which provides a direct link to the Facebook server. The Facebook server receives notification that you have visited our website and assigns this information to your personal Facebook user account, if you have such an account and are logged in. Facebook Customs Audience is used to create user lists in order to aim advertising campaigns at specific target groups.

We want our advertising experience to be as relevant and interesting as the other information you find on this social media. With this in mind, we use all of the information the Facebook pixel provides us to show our ads only to people who could be interested in our products, as well as to people who have recently viewed pages on our website.

Please click here for more information about the application of this tool and the Privacy Policy of the provider. To manage your advertising preferences, you can edit your Facebook account settings.

How we use this information

The information you provide to us is used so that we can offer you, the customer, the best experience possible.

At www.aljaslemensek.com we are committed to being transparent when it comes to data and your privacy. We use data that you provide us for the following reasons:

Processing your order – We use the information you provide to process your order. For example, we need to supply address details to our suppliers and couriers in order for them to dispatch your purchase.

Provide you with order details and account information – This section of the website allows you to manage your contact details, view a history of conversations and messages with our customer services team and view your order history.

Offer a better service – For example, we use anonymised order data to offer better products for sale.

Marketing – Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications as outlined below.

Research – We use anonymised order data for market research purposes. For example, to report on how many orders we had from a city/town in a given period.

Analysis – We use anonymised data about how you use the website in order to to monitor traffic and website performance. We use tools like Google Analytics to do this. More information about this is found in our cookie policy. For more information on how you can opt-out of sending information to Google Analytics, see Google’s support document here.

Who we share your data with

In order to fulfil our contractual obligation to you as a customer who has placed an order with us, it may be necessary for us to share information with other third party data processors. An example of those third parties can be found below.

For example we may provide your name, address, and telephone number to companies for the shipment of products to you, or to ensure that you benefit from special purchase discounts or terms.

As a customer, you can request to see a comprehensive list of data that we share with other data processors.

— Dispatch/Fulfillment
— Couriers
— Payment Providers
— Marketing Software Providers

When you purchase a product on www.aljaslemensek.com, your personal data are shared with well know payment companies, PayPal and Stripe if you pay via Credit Card. You can check their privacy policy here:
> PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
> Stripe: https://stripe.com/us/privacy

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we also offer the following payment methods. Payment is to be made to Klarna.

> Direct bank transfer. Your account will be debited directly after placement of your order.
> Direct Debit. Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.

Direct Debit is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you cancel a shopping process, the data collected will be deleted immediately. If a contract has been concluded, all data collected from this contract will be stored according to tax regulations for seven years. Name, address, articles purchased, and date of purchase will be stored ten years for product responsibility. Data processing is according to legal requirements of Art 6 para 1 lit a (consent) and/or lit b (necessary for the performance of a contract), and/or lit c (legal obligation) of the EU-GDPR.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Web analysis user data will only be deleted upon request. Without any requests from you, we consider your continued use of our site as a consent for those technologies.

How we protect your data

We use technical and organisational security measures to protect your data from manipulation, loss, destruction or unauthorised access. As far as possible, personal data that you provide to us, will be encrypted to prevent them being misused by third parties. Our safety routines are continuously revised and based on the latest technical developments.

Privacy policies of other websites

Our company’s website (www.aljaslemensek.com) contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep the privacy policy under regular review and place any updates on this web page. Where possible and appropriate, we will notify you of any changes by email.

Contact information

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info[at]aljaslemensek.com

Call us: +43 680 55 89 754

Or write to us:
Alja Slemenšek, Brigittenauer Lände 160-162 6/8, 1200 Vienna, Austria

How to contact the appropriate authority

If you suppose that our processing of your data violates applicable data protection laws, you may lodge a complaint with the competent supervisory authority. 

In the member states of the European Union, these are the national data protection authorities:
http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm